LegionStories

Last updated: 21 October 2026

Order support

Catalog orders are sold and handled by our merchant of record and merchandising partner, Fourthwall, Inc. For delivery, cancellation, returns or refunds, use the link in your order confirmation, our shop contact page, or email invometa-shop@support.fourthwall.com. Include your order number.

Changes before production

Use the order-confirmation link as soon as possible to request a change or cancellation. Items are produced to order, so production can begin quickly. A request after production begins may not be technically reversible, but this does not remove an applicable statutory withdrawal or cancellation right.

EU, EEA and UK withdrawal rights

For eligible online purchases of physical goods, consumers in the EU, EEA and UK generally have 14 days from delivery to notify the seller that they wish to withdraw without giving a reason. For an order delivered in separate parts, the applicable period may run from receipt of the last item. Standard catalog designs are not automatically exempt merely because they are printed or embroidered after ordering. Exceptions can apply to genuinely personalised goods or goods made to your individual specifications.

To exercise an applicable right, use the withdrawal/cancellation function on your order-status page where available, or send an unambiguous withdrawal statement through the contact page or support email above before the deadline. You do not need to report a defect or give a reason. Fourthwall will provide the appropriate return instructions and address; do not send a parcel to the website operator's registered office.

Unless the law provides otherwise, send the goods back within 14 days after notifying withdrawal. For a statutory change-of-mind return you bear the direct return postage cost, unless Fourthwall agrees otherwise or applicable law requires the seller to pay. This does not apply to returns for faulty or misdescribed goods, for which the seller bears the necessary return costs.

Where withdrawal applies, the required refund includes the item price and the eligible basic outbound delivery charge. Any additional cost of a delivery option you chose above the least expensive standard option need not be refunded. Refunds are due within the legal period, generally 14 days after notice; the seller may withhold the refund until the goods are received or you provide evidence of sending them back, whichever occurs first. You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

Optional withdrawal notice: To Fourthwall, Inc., PO Box 5696, Santa Monica, CA 90405, United States, email invometa-shop@support.fourthwall.com: I notify you that I withdraw from my contract for the following goods: [items/order number]. Ordered on [date], received on [date]. Consumer name and address: [details]. Date: [date]. A signature is needed only if this notice is sent on paper.

Quality problems and legal guarantees

If an item has a printing, embroidery or other quality problem, contact Fourthwall promptly with the order number and clear photographs. The platform asks that commercial quality issues be reported within 30 days of delivery. This reporting window does not replace or shorten any statutory rights for faulty, misdescribed or non-conforming goods. EU consumers normally have at least a two-year legal guarantee for non-conforming goods; additional local rights may apply. The appropriate repair, replacement, price reduction or refund depends on applicable law and the circumstances.

Other change-of-mind and sizing requests

Outside an applicable statutory right or a specific promise made for your purchase, made-to-order products do not carry a general voluntary return or exchange entitlement for a change of mind or selection of the wrong size. Check the product's size guide before ordering. Ask support about your circumstances; this paragraph never overrides mandatory consumer rights.

Shipping, taxes and refunds

Available shipping services, delivery estimates, currency, taxes and any prepaid customs duty are shown at checkout. If duty is not prepaid, import charges can be collected by customs or the carrier on arrival. If a refund is approved, its appearance in your account depends on the original payment method and provider processing time.

The Fourthwall purchase terms presented at checkout and applicable consumer law govern your purchase. Our website terms and privacy policy explain the separate website and data-processing arrangements.